At M.P.C.C. Credit Union, we value the close relationship with our members and put them at the centre of everything we do. In recent years, we have continued to observe significant changes to member service delivery preferences, with fewer and fewer members transacting over the counter and a significant move by our members to transact electronically.
These changed member service delivery preferences have placed additional demands on our administration function, which compels us to re-deploy resources from diminishing member facing roles to more online administrative and compliance support roles.
As a result, the Board of Directors has made the strategic decision to discontinue in-branch member services in our Mungret office from the close of business on 30th July and to repurpose the office into a back office administrative and compliance support hub. All member facing services will then be provided in our Dooradoyle office, where we will continue to take further action to enhance the member experience.
Whilst we are aware that this change will be an inconvenience to a small number of our members, we will ensure that all members will have access to face to face in-branch services in the Dooradoyle office, which has the additional facilities of more private interview spaces, express lodgement service, longer opening hours and is within close proximity of Mungret. From August 3, the opening hours in our Dooradoyle office will revert to the pre-covid opening hours, opening 6 days a week, Monday to Saturday, with the usual late-night service on Thursdays until 7pm and a morning service on Saturdays until noon.
As we move further into the digital age, we want to assure our members that we will continue to provide face to face service to members who want it, but we also need to embrace the change that the majority of our members are now requesting from us. Our administrative and compliance support hub in Mungret will assist us to meet our members’ needs as we travel on the future digital pathway with them.
Should you wish to discuss how to minimise the impact these changes will impact on the way you carry out your business with us, please feel free to contact our team on 061 424555.